We are an independent knowledge Center with a single purpose, "Spreading knowledge about the hospitality and experience economy"!
Our mission is to keep ourselves and our partners updated on the current research and professional developments within the Hospitality sector.
If you are looking for inspiration from recent research and development highlights within the industry, navigate through our research projects, various collaborations and find out more about our areas of expertise.
Basically, "hospitality" refers to the relationship between a guest and a host.
The largest hotel as well as the smallest cafeteria are equally dependent upon good service and hostmanship. These concepts form the backbone of the hospitality industry.
We are focused on four main areas for the Hospitality and Experience economy.
Companies within the experience economy may add extra value to their services or products, by offering their customers an "experience".
Experiences are used by most companies within the hospitality industry as a strategic leverage.